The stakes are high in medicine and healthcare – they pertain to life and death, as the current pandemic has reminded us on an hourly basis. This is especially true when it comes to those who care for our older adults, given their high vulnerability to COVID-19. For many older adults, this illness has proven deadly.
Rightfully, given the potential for harm, aging services providers are held to high standards and expectations. We are taught to focus on what went wrong and fix it; every aspect of quality assurance in our industry is built on a platform that looks for “deficiencies” in care and service delivery, investigates them, and demands correction. Yet that is only part of an effective process that builds communities conducive to providing quality care that promotes health and well-being.